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Customer Comments
Housing Options
Housing Options
Overall, how would you rate the quality of your customer service experience from the Housing Options Team?
Excellent
Pretty good
Neutral
Not so great
Terrible
If you rated us 3 stars or less please tell us why
How well did we understand your questions and concerns?
Excellent
Pretty good
Neutral
Not so great
Terrible
Would you like to add any further comments?
How easy was it to understand the advice you were given by your Housing Options Officer?
Excellent
Pretty good
Neutral
Not so great
Terrible
If you rated us 3 stars or less please tell us why
How well did your officer explain what they were going to do next to help you?
Excellent
Pretty good
Neutral
Not so great
Terrible
If you rated us 3 stars or less please tell us why
Did you have an appointment time or were you seen as a priority on the same day?
*
Appointment time
Seen as a priority on the same day
When visiting us for your appointment, how long did you have to wait to be seen?
5 - 10 mins
15 - 25 mins
30 - 45 mins
45 - 1 hour
Over 1 hour
Did we keep you informed of any delays?
Yes
No
Is there an area of Housing Options Service you would like to see improved? Please tell us below.
About you
Please supply your contact details to be entered into our prize draw.
Name
First
Last
Email
Phone
Here at SCH we like to try and right any wrongs we may have caused. This means that we may contact you to discuss your experience of our services to make improvements where required.
Are you willing to provide us with some additional monitoring information?
Yes
No
Please note: Monitoring information helps us identify trends and gaps in our information gathering, enabling us to provide more detailed evidence to management and service providers with the aim of improving.
About you: Equality and diversity information (Optional)
This section is optional for completion
Age Group
Please select
Under 18
18 - 15
26 - 35
36 - 45
46 - 55
56 - 65
66 - 75
75 +
Prefer not to say
Disability
Yes
No
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Ethnic origin
Please select
Asian - Bangladeshi
Asian - Indian
Asian - Pakistani
Black - African
Black - Caribbean
Black - Other
Chinese
Mixed - White/Asian
Mixed - White/Black African
Mixed - White/Black Caribbean
Mixed - Other
White - British
White - Irish
White - Other
Other
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Sexuality
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Heterosexual
Gay man
Gay woman
Bisexual
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Marital Status
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Civil partnership
Divorced
Living with partner
Married
Separated
Single
Widowed
Co-habiting
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Religion
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No religion
Christian (all denominations)
Buddhist
Jewish
Muslim
Sikh
Any other religion
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Gender
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Male
Female
Transgender / gender reassignment
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Does your gender match that registered at birth?
Yes
No
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Maternity / Paternity
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Currently pregnant - No
Currently pregnant - Yes
Currently on maternity leave - Yes
Currently on maternity leave - No
Prefer not to say
Terms & Conditions
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