Toggle navigation
Back to main site
Home
Share Your Views
Contact us
Customer Comments
Housing Options
Housing Options
Overall, how would you rate the quality of your customer service experience from the Housing Options Team?
Excellent
Pretty good
Neutral
Not so great
Terrible
If you rated us 3 stars or less please tell us why
How well did we understand your questions and concerns?
Excellent
Pretty good
Neutral
Not so great
Terrible
Would you like to add any further comments?
How easy was it to understand the advice you were given by your Housing Options Officer?
Excellent
Pretty good
Neutral
Not so great
Terrible
If you rated us 3 stars or less please tell us why
How well did your officer explain what they were going to do next to help you?
Excellent
Pretty good
Neutral
Not so great
Terrible
If you rated us 3 stars or less please tell us why
Did you have an appointment time or were you seen as a priority on the same day?
*
Appointment time
Seen as a priority on the same day
When visiting us for your appointment, how long did you have to wait to be seen?
5 - 10 mins
15 - 25 mins
30 - 45 mins
45 - 1 hour
Over 1 hour
Did we keep you informed of any delays?
Yes
No
Is there an area of Housing Options Service you would like to see improved? Please tell us below.
About you
Please supply your contact details to be entered into our prize draw.
Name
First
Last
Email
Phone
Here at SCH we like to try and right any wrongs we may have caused. This means that we may contact you to discuss your experience of our services to make improvements where required.
Are you willing to provide us with some additional monitoring information?
Yes
No
Please note: Monitoring information helps us identify trends and gaps in our information gathering, enabling us to provide more detailed evidence to management and service providers with the aim of improving.
About you: Equality and diversity information (Optional)
This section is optional for completion
Age Group
Please select
Under 18
18 - 15
26 - 35
36 - 45
46 - 55
56 - 65
66 - 75
75 +
Prefer not to say
Disability
Yes
No
Prefer not to say
Ethnic origin
Please select
Asian - Bangladeshi
Asian - Indian
Asian - Pakistani
Black - African
Black - Caribbean
Black - Other
Chinese
Mixed - White/Asian
Mixed - White/Black African
Mixed - White/Black Caribbean
Mixed - Other
White - British
White - Irish
White - Other
Other
Prefer not to say
Sexuality
Please select
Heterosexual
Gay man
Gay woman
Bisexual
Prefer not to say
Marital Status
Please select
Civil partnership
Divorced
Living with partner
Married
Separated
Single
Widowed
Co-habiting
Prefer not to say
Religion
Please select
No religion
Christian (all denominations)
Buddhist
Jewish
Muslim
Sikh
Any other religion
Prefer not to say
Gender
Please select
Male
Female
Transgender / gender reassignment
Prefer not to say
Does your gender match that registered at birth?
Yes
No
Prefer not to say
Maternity / Paternity
Please select
Currently pregnant - No
Currently pregnant - Yes
Currently on maternity leave - Yes
Currently on maternity leave - No
Prefer not to say
Terms & Conditions
Untitled
Please tick box to confirm you agree to the terms and conditions.
*
I agree to the
terms and conditions
of this site
GDPR Statement - SCH will not share your personal data unless required to do so by law or for the prevention or detection of fraud. We may share data with other council services & partner organisations to ensure records are kept accurate and to identify services or benefits you may be entitled to or interested in. For more information please see our Data Privacy Notice on our website at www.solihullcommunityhousing.org.uk.