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Customer Service
Contact Centre - Customer Use Only
Tell us about your experience
We are keen to make sure we deliver a great service for you and your feedback is really important to us.
Please answer a few quick questions about our Contact Centre to keep us on track and help us improve.
Your personal information will not be shared with anyone else.
How would you rate the advisor - were they clear and easy to understand?
5
4
3
2
1
In terms of knowledge and understanding how would you rate the advisor?
5
4
3
2
1
Was your enquiry dealt with fully by the advisor?
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Yes
No
If not please rate how the advisor explained what would happen next (For example, who they were transferring your call to; when a member of staff would call you back; or when a contractor would visit)
5
4
3
2
1
How would you rate the extent to which the advisor recognised and understood your needs? (for example, communication needs or interpretation)
5
4
3
2
1
How would you rate the advisors professionalism? (for example, being polite, helpful, and considerate)
5
4
3
2
1
How valued did the advisor make you feel as a customer? (for example, listened well/not rushed, willingness to help, treated you as a person)
5
4
3
2
1
How would you rate the overall experience of contacting us?
5
4
3
2
1
Please use this space to record any additional information or feedback you would like to give
About you
Please supply your contact details to be entered into our prize draw.
Name
First
Last
Email
Phone
Would you like to be contacted in regards to your feedback?
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Yes - I would like to discuss my feedback
No - I do not wish to be contacted
Here at SCH we like to try and right any wrongs we may have caused. We would appreciate discussing your experience of our services to make further improvements where required.
Are you willing to provide us with some additional monitoring information?
Yes
No
Please note: Monitoring information helps us identify trends and gaps in our information gathering, enabling us to provide more detailed evidence to management and service providers about services we provide with the aim of improving.
About you: equality and diversity information (optional)
This section is optional for completion
Age group
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Under 18
18 - 25
26 - 35
36 - 45
46 - 55
56 - 65
66 - 75
75 +
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Disability
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No
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Ethnic origin
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Asian - Bangladeshi
Asian - Indian
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Black - African
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Chinese
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White - British
White - Irish
White - Other
Other
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Sexuality
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Heterosexual
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Martial status
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Civil partnership
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Religion
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No religion
Christian (all denominations)
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Gender
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Male
Female
Transgender / gender reassignment
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Does your gender match that registered at birth?
Yes
No
Prefer not to say
Maternity / paternity
Currently pregnant - No
Currently pregnant - Yes
Currently on maternity leave - Yes
Currently on maternity leave - No
Prefer not to say
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