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Customer Service
Contact Centre - Customer Use Only
Tell us about your experience
We are keen to make sure we deliver a great service for you and your feedback is really important to us.
Please answer a few quick questions about our Contact Centre to keep us on track and help us improve.
Your personal information will not be shared with anyone else.
How would you rate the advisor - were they clear and easy to understand?
5
4
3
2
1
In terms of knowledge and understanding how would you rate the advisor?
5
4
3
2
1
Was your enquiry dealt with fully by the advisor?
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Yes
No
If not please rate how the advisor explained what would happen next (For example, who they were transferring your call to; when a member of staff would call you back; or when a contractor would visit)
5
4
3
2
1
How would you rate the extent to which the advisor recognised and understood your needs? (for example, communication needs or interpretation)
5
4
3
2
1
How would you rate the advisors professionalism? (for example, being polite, helpful, and considerate)
5
4
3
2
1
How valued did the advisor make you feel as a customer? (for example, listened well/not rushed, willingness to help, treated you as a person)
5
4
3
2
1
How would you rate the overall experience of contacting us?
5
4
3
2
1
Please use this space to record any additional information or feedback you would like to give
About you
Please supply your contact details to be entered into our prize draw.
Name
First
Last
Email
Phone
Would you like to be contacted in regards to your feedback?
*
Yes - I would like to discuss my feedback
No - I do not wish to be contacted
Here at SCH we like to try and right any wrongs we may have caused. We would appreciate discussing your experience of our services to make further improvements where required.
Are you willing to provide us with some additional monitoring information?
Yes
No
Please note: Monitoring information helps us identify trends and gaps in our information gathering, enabling us to provide more detailed evidence to management and service providers about services we provide with the aim of improving.
About you: equality and diversity information (optional)
This section is optional for completion
Age group
Please select
Under 18
18 - 25
26 - 35
36 - 45
46 - 55
56 - 65
66 - 75
75 +
Prefer not to say
Disability
Yes
No
Prefer not to say
Ethnic origin
Please select
Asian - Bangladeshi
Asian - Indian
Asian - Pakistani
Black - African
Black - Caribbean
Black - Other
Chinese
Mixed - White/Asian
Mixed - White/Black African
Mixed - White/Black Caribbean
Mixed - Other
White - British
White - Irish
White - Other
Other
Prefer not to say
Sexuality
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Heterosexual
Gay man
Gay woman
Bisexual
Prefer not to say
Martial status
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Civil partnership
Divorced
Living with partner
Married
Separated
Single
Widowed
Co-habiting
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Religion
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No religion
Christian (all denominations)
Buddhist
Jewish
Muslim
Sikh
Any other religion
Prefer not to say
Gender
Please select
Male
Female
Transgender / gender reassignment
Prefer not to say
Does your gender match that registered at birth?
Yes
No
Prefer not to say
Maternity / paternity
Currently pregnant - No
Currently pregnant - Yes
Currently on maternity leave - Yes
Currently on maternity leave - No
Prefer not to say
Terms & Conditions
Please tick box to confirm you agree to the terms and conditions.
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I agree to the
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of this site
GDPR Statement - SCH will not share your personal data unless required to do so by law or for the prevention or detection of fraud. We may share data with other council services & partner organisations to ensure records are kept accurate and to identify services or benefits you may be entitled to or interested in. For more information please see our Data Privacy Notice on our website at www.solihullcommunityhousing.org.uk.