Back to main site
Share Your Views
During this time when we are all experiencing such unusual circumstances, we are doing everything possible to maintain a good service for our tenants. This includes calls like this one to talk about how you are being affected by the coronavirus and to check that you are ok.
You may have received a letter from your GP about keeping safe. Have you received one?
If Yes, confirm that this was a sheilding letter, Go to Sheilding Protocol
Address Line 2
Date Format: MM slash DD slash YYYY
Details of any services / organisations currently being accessed. Has this been affected by coronavirus?
How are you feeling / coping at the moment (steer dependant on Q1)
Gas / Electric
Do you have support from family or friends?
If Yes, details
Discuss potential support pathways currently available
SCH Rents team
WMP (WMNOW & Scams)
COVID 19 national page
Agreed follow up action
Given the hotline 0121 717 1599 firstname.lastname@example.org
Specific information follow up call scheduled
Regular call schedule agreed
Cash payers only
Discuss the issues around this and how to set up a direct debit